Kathy Hickman began working with the Heinz Insurance Agency in 2006 as Art’s administrative assistant. It was a new position for the agency and a new career for Kathy. She had previously worked in the dental field. Kathy has lived in Virginia for 25 years with her husband and family, originally from South Jersey. “It’s not what happens to you but how you react”. A positive attitude and a smile keep her going and is what she offers to our clients every day.