Important information for your use of our website.
Heinz Insurance Group (“Heinz Insurance Group,” “we,” “us,” or “our”) values the trust our clients place in us and is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, protect, and share information obtained through our website, insurance applications, communications, and services.
Information we collect.
We may collect personal information from customers, prospective customers, website visitors, and policyholders, including:
Name, address, email address, and telephone number
Date of birth
Driver’s license information
Insurance history and claims information
Property information
Vehicle information
Payment and billing information
Information provided through applications, forms, surveys, emails, phone calls, and text messages
We may also automatically collect certain information when you visit our website, including:
IP address
Browser type
Device information
Pages viewed
Date and time of website visits
Referring websites
Analytics and cookie-related information
How we use information.
We use information we collect to:
Provide insurance quotes
Place and service insurance policies
Process payments
Assist with claims
Communicate regarding policy changes, renewals, billing, and service requests
Improve our website and customer experience
Detect fraud and enhance security
Comply with legal and regulatory requirements
Independent agency relationship.
Heinz Insurance Group is an independent insurance agency representing multiple insurance carriers. Information provided to us may be shared with insurance companies, underwriting partners, wholesalers, and service providers as necessary to:
Obtain insurance quotes
Issue policies
Process endorsements
Handle claims
Service insurance accounts
Each insurance carrier maintains its own privacy practices, which may be governed by separate privacy policies.
Text messaging and SMS communications.
If you provide your mobile phone number and consent to receive text messages, we may send communications related to:
Insurance quotes
Policy servicing
Claims updates
Billing reminders
Renewal notices
Appointment reminders
Customer support communications
Message frequency varies based on your account activity and insurance needs. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP or contact our office directly.
Mobile information protection.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent information will not be sold or shared with third parties except as required to provide messaging services, comply with legal obligations, or protect our rights.
Information sharing.
We may disclose information to:
Insurance carriers and underwriting partners
Claims administrators
Technology and service providers
Regulatory agencies
Law enforcement when required by law
Professional advisors such as auditors, accountants, or legal counsel
We do not sell personal information to third parties.
Cookies and analytics.
Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, and enhance user experience.
You may adjust browser settings to manage cookies; however, certain website features may not function properly if cookies are disabled.
Data security.
We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Sensitive information.
Please do not send highly sensitive personal information, payment card information, or other confidential data through unsecured text messages or email unless specifically requested through a secure process.
Retention of information.
We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your privacy choices.
You may:
Request updates to your personal information
Opt out of text message communications
Contact us with questions regarding your personal information
Changes to this policy.
We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.
Text Messaging (SMS) / Mobile Privacy
When you provide your phone number and opt in to receive text messages, we collect and use that phone number to send you communications related to your account and our services. Message frequency varies. Message and data rates may apply.
We do not share or sell your mobile phone number or any personal information to third parties for marketing purposes.
You may opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact us at 804-748-7400.
Contact us.
Heinz Insurance Group
12230 Iron Bridge Road, Suite A
Chester, VA 23831
Phone:
Website: www.heinzinsurancegroup.com
